At Florist Mile End, we take great pride in providing only the freshest blooms to our local community. Our fresh flowers guarantee means every bouquet is carefully crafted and delivered in perfect condition, allowing households and businesses in and around Mile End to enjoy beautiful arrangements for longer. Customer satisfaction and the highest floral standards are our top priorities.
We understand how disappointing it can be if your flowers arrive in less than perfect condition. While we ensure every order is securely packed and handled with care, on rare occasions items may be damaged during transit. If you receive flowers that are visibly damaged or not up to our usual standards, please notify us as soon as possible upon delivery. Photographic evidence may assist us in resolving your issue swiftly.
Florist Mile End guarantees the freshness of our flowers for a minimum of five days from the date of delivery, provided they are cared for according to our supplied care instructions. Should your flowers wilt or perish within this period and our care guidelines have been followed, please get in touch with us so we can make it right. Your enjoyment of our flowers and your confidence in our freshness guarantee are important to us.
Subject to the terms above, if your flowers are damaged upon arrival or fail to meet our freshness guarantee, you will qualify for a full refund or a replacement bouquet – the choice is yours. Our team will review your request carefully and strive to resolve any problems quickly, aiming for your complete satisfaction. If a replacement bouquet is selected, we will schedule a prompt redelivery to your specified Mile End address, ensuring minimal disruption.
Florist Mile End is dedicated to offering exceptional service at every step. In the unlikely event you are unhappy with any aspect of your order or our service, you are encouraged to submit a complaint. Please provide your order details and a clear description of your concern so our support team can investigate. We aim to respond within two working days and will keep you updated throughout the resolution process. Your feedback is valued, as it helps us continue improving our local service.
Florist Mile End is proud to serve the local community, delivering fresh flowers and attentive customer care to households and businesses nearby. Our commitment to quality and reliability has earned us the trust of many returning customers. Thank you for choosing our Mile End florist for your floral needs — we are here to help, every step of the way.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
