Welcome to the website of Florist Mile End. These Terms & Conditions govern your use of our online shop and your purchase of flowers and related products for delivery in Mile End and its surrounding areas. By placing an order with us, you agree to be bound by these Terms & Conditions. We recommend that you read them carefully before ordering. If you have any questions, please contact us before proceeding with your purchase. These terms apply to all customers in Mile End and the nearby localities.
Ordering flowers via Florist Mile End’s online shop is a straightforward process designed to give you high levels of convenience and security. To place an order, simply select your preferred bouquet or product, add any desired extras, and proceed to checkout. When prompted, you must provide accurate delivery details, including the recipient’s name, address (within Mile End or surrounding areas), and correct contact information. Once you submit your order, you will receive an automatic order confirmation acknowledging receipt of your request.
Please ensure all details are correct prior to finalising your order. Florist Mile End cannot be held responsible if your delivery is delayed or cannot be made due to inaccuracies in the information supplied by you. All orders are subject to acceptance and product availability. If, for any reason, a product is out of stock, we will notify you as soon as possible so you may choose whether to wait for restocking, replace the item, or cancel the order for a refund.
Our flower arrangements are hand-crafted and may vary slightly from the images shown due to seasonal availability and individual artisan touches. We endeavour to match the style, colour scheme, and value as closely as possible, but natural variations can occur.
Payment for orders must be made at the time of purchase via our secure online payment system. We accept most major debit and credit cards, as well as selected digital payment methods, where offered. All transaction details are handled confidentially in compliance with UK data protection regulations.
Your payment will be processed immediately upon order submission. In the unlikely event we are unable to fulfil your order, you will receive a full refund credited via your original payment method. Prices listed on our website are stated in pounds sterling (£) and include applicable VAT unless otherwise indicated. Delivery charges, where applicable, will be clearly displayed prior to checkout and included in your order total.
Any promotional offers or discount codes are subject to individual terms, are non-transferable, and cannot be used in conjunction with other offers unless explicitly stated. Promotional periods may be amended or withdrawn at any time at the discretion of Florist Mile End.
Florist Mile End offers flower delivery services throughout Mile End and neighbouring areas. Delivery charges and schedules are specified at checkout, and standard delivery slots are subject to availability. Same-day delivery may be available if you place your order before the specified cut-off time, but this cannot be guaranteed during busy periods or adverse weather conditions.
Please note that we cannot accept responsibility for late or failed deliveries where inaccurate or incomplete delivery information has been provided, or where a recipient is unavailable to accept the delivery. Should a delivery attempt fail, we will attempt to contact the customer for redelivery or collection arrangements. Additional charges may apply for subsequent delivery attempts.
If delivery is to a communal area (such as reception desks, offices, hospitals, or student accommodation), the flowers may be left with a nominated person or reception provided reasonable steps have been taken to deliver to the recipient. Proof of delivery may be requested within 48 hours of the scheduled delivery.
Your right to alter or cancel your order is subject to our order processing times. Minor changes to your order—such as correction of recipient names or addresses—are permitted if sufficient notice is given prior to dispatch. Contact us as soon as possible if you spot any errors, and we will do our best to accommodate changes.
To cancel an order for a future date, you must notify us at least 24 hours before the scheduled delivery time. Orders for same-day delivery or already dispatched cannot normally be cancelled or amended, as the perishable nature of our products means that preparation and dispatch occurs promptly after orders are received.
If your order is cancelled in accordance with these conditions, you will receive a full refund. Refunds are not eligible in cases where delivery information was incorrect or where the recipient refuses delivery. Should you believe your cancellation request qualifies for a refund and it is not processed automatically, please contact us for resolution.
On rare occasions, it may be necessary to substitute flowers or products due to seasonal availability, stock shortages, or unexpected supply chain disruptions. We guarantee that any substitutions are of equal or greater value and will reflect the style, colour, and theme of your chosen arrangement as closely as possible. If a significant change is required, we will attempt to inform you in advance. However, urgent same-day orders may not permit prior notification.
Your satisfaction is of paramount importance to Florist Mile End. As fresh flowers are a perishable product, returns cannot be accepted except in cases where goods have arrived damaged or incorrectly supplied. In such cases, you must notify us within 24 hours of delivery, providing photographic evidence where possible to assist with a prompt resolution.
Where complaints or quality issues are found to be justified, we may offer a replacement, full or partial refund, or alternative remedy at our discretion, subject to the specific circumstances. We may require the original arrangement to be made available for collection and inspection before a replacement or refund can be processed. Our decision in relation to complaints will be final.
Refunds, where issued, will be processed using the original payment method and may take up to five working days to appear in your account, depending on your card issuer or bank.
Florist Mile End shall not be liable for any loss or damage arising from orders which are delayed, lost, or undelivered due to circumstances beyond our control. This includes, but is not limited to, acts of God, severe weather, disruptions in transport, strikes, or errors in delivery information provided by you.
Our liability in all circumstances shall be limited to the value of the goods and services you have purchased from us. We do not accept responsibility for any indirect or consequential loss, including loss of profits or emotional distress caused by delivery issues or product discontent.
Nothing in these Terms & Conditions excludes or limits Florist Mile End’s liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under UK law.
All content displayed on our website, including images, product descriptions, and branding, is the property of Florist Mile End or our licensors. You may not copy, reproduce, modify, or use any part of our website materials without prior written consent. Unauthorised use may result in legal action.
Florist Mile End treats your personal information with respect and in full compliance with all UK data protection and privacy laws. Information you provide when placing an order is used solely to process your order, manage your account, and, if you consented, to inform you about future offers and updates. For further details on how your information is stored and processed, please refer to our Privacy Policy.
These Terms & Conditions and any non-contractual obligations arising from them shall be governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales. This applies to all online transactions for flower delivery within Mile End and its surrounding districts.
Florist Mile End reserves the right to update or amend these Terms & Conditions without prior notice. Any changes will be published on our website and will take immediate effect for all new transactions. It is your responsibility to check the Terms & Conditions each time you place an order. Continued use of our services constitutes agreement to the prevailing version of the Terms & Conditions.
These Terms & Conditions constitute the entire agreement between you and Florist Mile End relating to the supply of products and services via our online shop. No verbal agreement or other statement shall alter the terms as set out above.
If you require further clarification on these Terms & Conditions or wish to discuss your order, please use our advertised contact methods available on the website. We aim to respond to all queries promptly and provide the highest standard of customer care to all our customers in Mile End and the surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Mile End, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Mile End.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
